If you have followed the instructions to install SilverFast 8 software on your computer, but you still get an error message saying that your scanner is not connected, then the most likely cause is a driver issue. Drivers are software components that enable your computer to communicate with your scanner. SilverFast 8 requires new and specific drivers that are different from the ones used by other scanning software. Therefore, if you have previously installed NikonScan or an older version of SilverFast on your computer, they may interfere with SilverFast 8 and prevent it from accessing your scanner. To solve this problem, you need to uninstall any other scanning software and drivers from your computer and install the latest drivers for SilverFast 8. Here are the steps to do that:
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First, you need to uninstall any other scanning software and drivers from your computer. To do this, go to the Control Panel and select Programs and Features. Find the programs related to NikonScan or older versions of SilverFast and click on Uninstall. Follow the instructions on the screen to complete the process. You may need to restart your computer after uninstalling.
Next, you need to install the latest drivers for SilverFast 8. To do this, go to the SilverFast website and download the drivers for your scanner model and operating system. Save the file to your computer and run it as an administrator. Follow the instructions on the screen to install the drivers. You may need to restart your computer after installing.
Finally, you need to launch SilverFast 8 and check if your scanner is recognized. To do this, open SilverFast 8 from your desktop or start menu and select your scanner from the list of devices. If your scanner is not listed, make sure it is turned on and connected to your computer with a USB cable. You may also need to update the firmware of your scanner by following the instructions on the SilverFast website.
If you have followed these steps and your scanner is still not working with SilverFast 8, please contact our customer support for further assistance. 0efd9a6b88